Contact Us
This site exists to help South African players make informed decisions about online casinos — and that only works if the information stays accurate and the people behind it are reachable. If something on this site needs correcting, or if you have a question about how we review and rank casinos, this is the right page.
How to Reach Us
The quickest way to get in touch is by email: [email protected]. We read every message and aim to respond within two business days.
If your question is time-sensitive — for example, if you believe a bonus term or payout detail we have published is incorrect — please say so in the subject line. We take accuracy seriously and will prioritise factual corrections.
What We Can and Cannot Help With
We are an independent comparison site, not a casino operator. There are things we are well placed to answer, and things that genuinely need to go to the casino directly.
| We can help with | Contact the casino directly for |
|---|---|
| Questions about how our reviews and rankings work | Disputes over withdrawals or account balances |
| Corrections to published bonus terms, fees or payout details | KYC document submission and verification status |
| Suggestions for casinos you think we should research | Technical faults in games or payment processing |
| Editorial feedback and factual inaccuracies | Promotional offers and loyalty programme queries |
| Partnership or advertising enquiries | Account closures and self-exclusion requests |
Corrections and Accuracy
Our reviews are researched against publicly available casino terms at the date shown on each page. Wagering requirements, minimum deposits, withdrawal limits and payment methods do change — sometimes without notice. If you spot something that no longer matches what a casino is currently offering, please email us with the detail and a link to the source where you found the current terms. We will verify and update promptly.
Partnership and Advertising Enquiries
Commercial partnerships are considered where they are genuinely relevant to South African players. Our rankings are editorially independent — a commercial relationship does not purchase a position. If you represent an operator or affiliate network and want to discuss whether your product fits our audience, email us at [email protected] with a brief overview. We will come back to you once we have reviewed it.
For transparency on how commercial relationships interact with our editorial process, see our About Us page.
Responsible Gambling Support
If you or someone you know is struggling with gambling, this site is not the right place to turn — please contact someone who can help directly and confidentially.
- National Responsible Gambling Programme (NRGP): 0800 006 008 — free, 24 hours a day, seven days a week
- Counselling, crisis support and referrals to treatment are all available through this line
- Self-exclusion requests must go to the individual casino, not to this site
Our Responsible Gambling page has more on the tools available to South African players, including how self-exclusion works at offshore-licensed sites.
Legal and Compliance Notices
Any notices relating to content, copyright or compliance can be directed to [email protected]. Please include the specific URL of the page in question and a clear description of your concern. We will acknowledge receipt and respond within five business days.
For the terms that govern how this site operates, including our approach to affiliate relationships and editorial independence, please read our Terms and Conditions.
This site covers offshore-licensed online casinos for South African adults aged 18 and over. Online casino play through offshore operators exists in a legal grey area in South Africa — it is not licensed under the National Gambling Act 2004, and disputes are handled by the operator's offshore licensing authority rather than a South African body. Nothing on this site constitutes gambling advice, financial advice or a guarantee of any outcome. If you have a concern about tax treatment of winnings, consult a qualified tax professional — SARS does not treat recreational gambling winnings as gross income, but individual circumstances vary and this is not tax advice.